Web Maintenance Plans

IBC Digital:Our Services:Web Maintenance:Web Maintenance Plans

Web Maintenance Plans To Meet You Where You Are

IBC Digital Service Plans make ongoing website maintenance and management, time efficient, and cost effective.

Casual Service

Casual Service can cover a wide range of activities including:

  • 'How do I do this?' queries;

  • website maintenance and updates;

  • new user training;

  • troubleshooting;

  • changes to site graphics;

  • design updates;

and the work involved for detailed planning of technical quotations and enhancements that you may consider for your website.

Monthly Plan/ Pre-Paid Block

The Monthly Plan or Pre-Paid Block gives you specially reduced preferential rates and the minimum charge period is just 5 minutes. This is more cost-effective than the Casual Service approach as service and support work done on a casual basis has a minimum time charge of 1 hour.

When service work is performed by IBC under a Monthly Plan or Pre-Paid Block option, time is recorded and charged in 5 minute intervals. Service work can often be done immediately by IBC, rather than waiting for purchase orders to be approved by your administration staff, whereas all Casual Service work needs to be authorised before work can commence.

Monthly Plans or Pre-Paid Blocks mean you have a timely and very cost-effective method to ensure your site is being efficiently looked after on an ongoing basis - and you have the peace of mind knowing that you can easily and quickly tap into the expertise of IBC whenever you need it.

Web Maintenance For Your Needs - Simple & Seamless Process

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We like to be proactive, so IBC Digital provides a full end-to-end service for your solution planning, implementation, hosting and management. We will help you define your requirements - and then provide, find or build the best web solution to exactly meet your needs.

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Project Management

We like to hear from clients so the first thing we do is to appoint a project manager as your first point of call. Your project manager will be with you from the start through to the finish of your website development project and will intimately get to know your business and your project.

They will know all the details every step of the way and will make sure everything adheres to project plans-on time and on budget.

Web Consultation

Clients have unique requirements and business operations. So, to get to know your needs better, our project managers like to start with an open meeting or web solution consultation with you. This allows us to get to know your organisation's core values and your exact online needs for now and into the future.

We discuss best fit web solutions and help you prioritise needs against budget and time constraints. We can come to you or you can meet us at our Perth office.

Not in Western Australia? Not to worry- we can still come to you or we can have an online meeting.

Plan and Document

IBC Digital will then plan and document your web solution. We will prepare a project plan document that details technical specifications, responsibilities, time schedules and budgets.

Project plan documents outline the personalised web solution we create for you. It will reflect your business operations' true core and position your product in the best light.

We often start with existing proven software platforms, content management systems such as our Verdi CMS or Drupal as a base for your web solution, and then customise it with specific modules, designs or operations to make it exactly right for you.

Moreover, we track project progress according to who, what, when, how long, and how much and we have a solid 'change management' process to ensure that all changes or enhancements required are planned and managed. Everything is fully documented and approved before changes are included in the project plan documentation.

We then build you a great business website or web solution. When your website or web solution is live we are with you every step of the way and help guide you through this first three month testing phase to ensure everything runs as it should in the live environment.

Training and Advice

IBC Digital also offers training for you and staff as required. We make it easy for you to understand how to use your website and all the features it may come with.

Basically our team is always ready to offer support and advice and to do the hard work of updating, enhancing and maintaining your website solution.

Ongoing Service And Support

Even after a web solution is up and running, our support does not stop. We provide ongoing service and support by allocating a client manager for you.

The client manager will be on hand to assist you when required. It is their job to check in with you and your web solution from time to time to monitor progress and give out helpful advice. At this time we will also go through terms and conditions and service plans and any other services, such as our hosting and digital marketing services that you may need to support your website solution.

100% Trustworthy & Transparent Web Maintenance Service

IBC Digital stands by its philosophy of keeping everything transparent with our clients.

We believe tt's always a good idea to have everything set out and transparent so that there are no misunderstandings.

As a rule most work we do comes included with a three month warranty to fix any errors. You will find our Terms, Conditions and Warranties are fair and easy to work with and flexible to accommodate client needs.

To find out more please contact our friendly IBC Digital team.

 

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